We want you to be satisfied with your purchase. If you experience an issue with your order, please contact our customer support team as soon as possible.

Our refund and returns policy is valid for 30 days from the date of delivery. If more than 30 days have passed since your purchase, we may be unable to offer a refund, replacement, or store credit.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and unopened

• Be in its original, sealed packaging

• Be in the same condition in which it was received

• Be accompanied by proof of purchase or order confirmation

For safety, quality control, and compliance reasons, we cannot accept returns of products that have been opened, used, tampered with, or partially consumed.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used MGM-15 products

• Products with broken or removed safety seals

• Gift cards

• Digital or downloadable products

• Clearance, promotional, or final-sale items

• Products damaged due to misuse, improper storage, or customer handling

Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged product

• A defective product

• The wrong item

• An item missing from your order

Please contact us within 7 days of delivery and provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

After review, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund request.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider and financial institution.

Shipping fees, handling fees, and any non-product service charges are generally non-refundable unless the error was caused by us.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card provider, as processing times may vary.

3. Contact your bank, as refunds can take several business days to appear.

If you have completed these steps and still have not received your refund, please contact us at Sales@MGM-15.Shop.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

To request an exchange, contact us at Sales@MGM-15.Shop.

Please include your order number and photos showing the issue.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedures outlined in this policy.

Shipping Returns

If a return is approved, return instructions will be provided by our support team.

Please do not send products back without prior authorization.

Unless the return is the result of our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Product Information

MGM-15 products should be stored according to the instructions provided on the packaging. Returns or refunds cannot be granted for products that have been improperly stored, mishandled, or damaged after delivery.

Need Help?

For questions regarding returns, refunds, exchanges, or order issues, please contact at Sales@MGM-15.Shop

Our support team will be happy to assist you.